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Portland OR – Gresham – Vancouver WA
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Shopped online and found what I thought I wanted as a hideabed. Visited several furniture stores on my way to Furniture Shack. One had no hideabeds, another had no one willing to talk to me (how do they ignore someone walking through the entire store?) And then I got to the FS. Looks disappointing from the outside, but i love the interior. Full of cool pieces, many traditional, some funky or creative. Clerk helped me right off, encouraged me to take my time, answered questions. Antique pieces decorate the store--old woodstove, machinery, fun repurposed or not junk. Warm, cozy, fun store. I thought prices and quality were both good. I bought what i needed, and it was loaded into my rig in minutes. Even got advice on how to unload it. Excellent service, love the fun piece i bought. Will definitely return.
Awesome service from the people at the store to the delivery guys! They were all very helpful in helping me with any questions I had. I definitely will be going back next time I need any furniture, tables, bedroom sets, etc.
Everyone we met there was very knowledgable and helpful. Adam helped us the first day, and was very helpful. When we picked up a few days later there were two other gentlemen there who were also helpful. Thank you all for your help, its nice to see that some places still have excellent customer service. We love our couches! We will definitely be back for more from this store!
Excellent service. We found a sectional we liked, they custom built it for us while being much cheaper than their competitors. They also delivered in a very timely fashion and were just in general very easy and pleasant to deal with. Will definitely be back in the future.
Adam was great from start to finish, after being injured they even came and made my return much easier. Scott was also extremely helpful. This is a place that knows customer service.
Love my new leather sofa and chairs! Shopped everywhere until I found The Furniture Shack. It's better quality then sofas I saw for 2x the price. Ordering, customer service and delivery is above 4 stars.
Excellent Excellent Excellent! Wonderful customer service! I can not say enough about how wonderful my experience was from beginning to end. We love the furniture - very comfy!
Felicia was a great help and we'll be back to purchase more furniture there. Everyone at Furniture Shack has been very helpful.
No pressure. Good prices. Replaced a couch cushion at no cost when the zipper broke
High quality products, kind and knowledgeable service tops all other furniture centers we had visited.