Reviews

Finally found the right sofa-bed at The Furniture Shack. Bill was great to work with, giving me space to look around and offering help when needed. ... read moreFinally found the right sofa-bed at The Furniture Shack. Bill was great to work with, giving me space to look around and offering help when needed. I highly recommend them! hide

Everyone here was really nice and helpful. I asked for what I needed and they knew how to look and help me right away. I’m really excited about my pur... read moreEveryone here was really nice and helpful. I asked for what I needed and they knew how to look and help me right away. I’m really excited about my purchase and the price was definitely fair . Went in for a bed and saw a great couch on my way out ! I upsold myself lol! They were great and helpful - loaded the furniture in my truck with no hesitation. Bill is great! If you want sturdy , affordable furniture with great customer service - check them out , no one has time for ikea anymore! hide

Great customer service, showed me what I was looking for and no pushy sales tactics! 10/10 would recommend

Great selection & friendly service! Walked in and was led to a wonderful bedframe. Unfortunately it wasn't available in the size we needed, but Bill w... read moreGreat selection & friendly service! Walked in and was led to a wonderful bedframe. Unfortunately it wasn't available in the size we needed, but Bill was awesome & sat to scan through a stack of catalogs looking for a potential option for us. He was so patient & there was no pressure.Although we didn't find anything this time around, I know they are on the top of my list of places to visit. thanks! hide

Excellent customer service from Bill who helped us with our couch and chairs and from Felicia with our impulse table purchase. We were genuinely surpr... read moreExcellent customer service from Bill who helped us with our couch and chairs and from Felicia with our impulse table purchase. We were genuinely surprised by the beautiful selection and especially the warm, friendly and kind customer service! If you're shopping for furniture in the Portland/Vancouver area definitely check them out as their prices are GREAT and a wonderful variety of pieces. I'm looking forward to coming back soon! hide

Excellent service very friendly and great furniture

Felicia at The Furniture Shack was great! She asked a lot of questions about my life (I have young kids and a dog, live in a small apartment) and help... read moreFelicia at The Furniture Shack was great! She asked a lot of questions about my life (I have young kids and a dog, live in a small apartment) and helped me pick out the perfect loveseat for my life and budget! hide

Bill was great help and perfectly navigated us into finding the right fit of our new couch! Customer Service was excellent and the Furniture Shack has... read moreBill was great help and perfectly navigated us into finding the right fit of our new couch! Customer Service was excellent and the Furniture Shack has a wide variety of high quality couches to choose from. We are very satisfied! hide

We had a great experience buying Fuente an mattresses here! Bill was great to work with.

Bill helped us today, he was kind and friendly. We already had an idea of the style bed set that we were looking for and Bill was quick to check the d... read moreBill helped us today, he was kind and friendly. We already had an idea of the style bed set that we were looking for and Bill was quick to check the details (pricing, inventory, etc.). When looking for furniture we come here often to look at furniture and the staff are friendly. hide

Just picked up a living room chair to fill out our seating space.Bill was very helpful in pointing me in the right direction and incredibly relaxed. N... read moreJust picked up a living room chair to fill out our seating space.Bill was very helpful in pointing me in the right direction and incredibly relaxed. No pressure sales with great inventory! hide

Really friendly staff helps answer questions and find that perfect piece of furniture. Fair prices and large selection will keep you coming back whe... read moreReally friendly staff helps answer questions and find that perfect piece of furniture. Fair prices and large selection will keep you coming back whenever you need to update a room hide

Bill was great and served us well, honest and no pressure, gave us space to decide, answered all our questions. We are looking forward to many great ... read moreBill was great and served us well, honest and no pressure, gave us space to decide, answered all our questions. We are looking forward to many great meals on our new dinning room set. They offer no fuss good pricing 🙂 hide

Thanks to Bill for his helpfulness and attentiveness.
I really appreciate the polite and positive customer service
and the whole vib at Furniture ... read moreThanks to Bill for his helpfulness and attentiveness.
I really appreciate the polite and positive customer service
and the whole vib at Furniture Shack. I will definitely
continue doing business there whenever I need new furniture:) hide

Bill was awesome, super helpful. The store is well stocked with great selection. We went in looking for a bed frame and walked out with one same day! ... read moreBill was awesome, super helpful. The store is well stocked with great selection. We went in looking for a bed frame and walked out with one same day! 10/10 will go back to buy our next furniture piece hide

Great experience and products. Friendly staff that spends time helping you find something to fit you!

Walked in on a Sunday and met Bill. Told him from the beginning that I was just looking at pricing for my kids, and what we were looking for. He said ... read moreWalked in on a Sunday and met Bill. Told him from the beginning that I was just looking at pricing for my kids, and what we were looking for. He said "no problem", and went to his computer, pulled up what inventory he had on hand so he wouldn't waste my time finding something I liked but then not having it on stock. I found what I liked, he gave me a quote and saved it so when I was ready I could come back if I chose to. A week later, today, I walked in to buy the items Bill and I spoke about. He was understanding that I was only looking that day and didn't pressure me to buy when he knew I wasn't that day. And when I went in today, he remembered me and that I buying the stuff for son and daughter. Will definitely recommend Bill to others. hide

great sales staff.

First off, the staff here is really friendly and helpful in an authentic, non-pushy way. Felicia was the person helping me and she was really great ... read moreFirst off, the staff here is really friendly and helpful in an authentic, non-pushy way. Felicia was the person helping me and she was really great to work with. They have a lot of great looking furniture here, and whoever their buyer is has good taste IMHO. Their prices are pretty reasonable too. Never once did I think, "Y'all are crazy for asking that much money for that..."Anyway, I just moved to a new place and jettisoned my old dining room table in the process. That thing was ugly and needed replacing. So I came here to see what they had and as luck would have it, they had exactly what I was looking for: A cute little mid-century modern table accompanied by a set of 4 comfy chairs that fits perfectly in the allocated space. It was in the price range I was looking for, so I ended up buying it on the spot. Their team helped me load it into my minivan and I was on my way. Once I got it home, assembly was a breeze and I couldn't be happier.I have more furniture to buy and I will definitely be coming back. Thanks Felicia! hide

Violetta was so kind and helpful during our furniture looking! We knew pretty quick what we wanted and she had all of the information and made the pro... read moreVioletta was so kind and helpful during our furniture looking! We knew pretty quick what we wanted and she had all of the information and made the process so hassle free. Good, good folks and prices at The Furniture Shack! This is worth the trip! hide

This place was fun my dad and step mom got new furniture today I loved sitting in all the sofas falica was very helpful

Great place that has great furniture. Falicia was amazing she helped us with what we needed. Will definitely recommend to family and friends.

Thanks for the excellent shopping experience Bill!

Bill was excellant to deal with. He had a challenge in that I live in Arizona and was ordering an apartment full of furniture for my brother who was g... read moreBill was excellant to deal with. He had a challenge in that I live in Arizona and was ordering an apartment full of furniture for my brother who was going to move into an Apartment in NE Portland. He was very patient and helpful as I was picking out the various pieces of furniture. Thank you Bill!! hide

This place is awesome! Everyone is super friendly, they have a huge selection and their prices are extremely reasonable.Go ask for Bill! He listened t... read moreThis place is awesome! Everyone is super friendly, they have a huge selection and their prices are extremely reasonable.Go ask for Bill! He listened to everything I needed and wanted and then just took me right to the furniture that I needed! hide

This is our second time buying furniture from this location. I was hesitant this time because the customer service the first time (8-9 years ago) was... read moreThis is our second time buying furniture from this location. I was hesitant this time because the customer service the first time (8-9 years ago) was subpar. This time was different. All three sales people were friendly and very welcoming, but not annoying. Felicia hit it out of the park when she shared with us the website of this particular manufacturer that we were considering. On the website there is an option to super impose the piece of furniture into a photo of your room so you can get an idea of what it will look like. We did that as soon as we got home and then realized that we would prefer a different color. Thankfully with this website feature that Felicia shared with us we didn't end up with buyers remorse. Thanks for going above and beyond, Felicia! hide

Excellent service knowledgeable staff very efficient process delivery company excellent service also thanks

We came in with specific dimensions for a couch and the friendly staff was able to find us a couch that fits perfectly in our small space.